Join TLScontact as a Customer Service Representative in Douala or Yaoundé!

Are you ready to be part of a global organization committed to delivering high-quality services to visa applicants? TLScontact is currently seeking motivated Customer Service Representatives to join our teams in Douala and Yaoundé, Cameroon. This is a unique opportunity to work in a multicultural environment, supporting international visa application processes while providing exceptional customer service.

Why Join Us?

As part of the wider Teleperformance Group, TLScontact operates in over 90 countries, serving governments and citizens around the world. You’ll work alongside a diverse, enthusiastic team and gain valuable experience in an international service delivery environment.

Key Responsibilities:

• Process visa applications in accordance with established Standard Operating Procedures
• Welcome applicants, assist with form completion, review documentation, and perform data collection including biometrics
• Follow structured filing and administrative procedures using our computer-based system
• Deliver outstanding service, ensuring a positive experience for every applicant
• Contribute to ongoing improvement initiatives and support team efficiency

What We’re Looking For:

Skills and Attributes:

• Strong verbal and written communication abilities
• Customer-oriented mindset with the ability to build effective relationships
• Confidence in resolving complaints and managing challenging interactions with professionalism
• Proficient computer skills and familiarity with digital tools
• Excellent English language skills; fluency in French is essential; additional languages are an advantage
• High attention to detail and structured approach to tasks
• Reliable, self-driven, and calm under pressure
• Flexible with working hours and able to adapt to changing schedules

Experience Requirements:

• At least one year of experience in a customer-facing role, ideally in customer service or retail
• Prior exposure to working with government or public sector clients is an asset
• Ability to operate efficiently in fast-paced and high-pressure environments
• Solid working knowledge of Microsoft Office tools

Ready to Make a Difference?

Become part of a mission-driven team that supports visa applicants through a streamlined and respectful process.

How to apply

Click here to apply