TLScontact is hiring Operations Agent Saisonnier – Cameroon – Douala & yaoundé! Join a global team supporting visa applicants while delivering excellent customer service in an international environment.

Visa Application Centre Agent – Temporary Position with 3 months short term contract-

Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives for our Yaounde Cameroon based Center.

The key responsibilities of the role include:

• Handle day to day Visa applications in compliance with Standard Operations Procedures
• Greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures
• Following an established and defined filing and administration process, guided by a computer based system
• Ensure engagement with applicants providing a first-class service and positive customer experience
• Support colleagues to develop and implement continuous improvement initiatives

The Selection Criteria:

• Skills/Personal Attributes
• Excellent communication and interpersonal skills
• Skills in establishing and maintaining effective relationships with customers
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
• Knowledge of computer systems
• Excellent spoken and written English; fluency in French, other languages are a plus
• Structured thinking and heavy attention to detail
• Self-motivated, patient and professional
• Excellent personal time management, available to work extended hours from time to time, and at short notice
• Be able to work independently, thorough and reliable

Experience

• Min of 1 year Experience of working face-to-face in a customer service role or retail environment
• Experience in a Public Sector / Government client working environment is a plus.
• Working in a fast-paced and at times highly pressured environment
• Competent technology skills with MS Office